Return Policy

30-Day Return Window

You may return eligible items within 30 days of the date you received your order. To be eligible for a return, items must meet the following conditions:

• Items must be unused, unworn, and unwashed
• Items must be in their original packaging with all tags attached
• Items must be in the same condition as when you received them
• Proof of purchase (order number or receipt) must be provided

The 30-day period begins on the date of delivery, not the date of purchase.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless they are defective:

• Items marked as final sale or clearance
• Gift cards and digital products
• Personalized or customized items
• Items damaged due to misuse or normal wear
• Items without original packaging or tags

If you receive a defective or damaged item, please contact us immediately for assistance.

How to Initiate a Return

To start the return process, follow these steps:

1. Contact Us: Email us at travelorga@candleatelierol.world or call +1 281 304 5820 with your order number and reason for return.
2. Receive Authorization: We'll provide you with a Return Authorization Number and return shipping instructions.
3. Package Your Items: Securely pack the items in their original packaging. Include all accessories, manuals, and tags.
4. Ship the Return: Send the package to the address provided using a trackable shipping method. We recommend obtaining proof of postage.

Returns sent without prior authorization may not be processed.

Return Shipping Costs

Return shipping costs vary based on the reason for return:

• Defective or Incorrect Items: We will provide a prepaid return label at no cost to you.
• Change of Mind: You are responsible for return shipping costs. We recommend using a trackable shipping service.
• Exchanges: Return shipping costs apply, but we'll cover shipping costs for the replacement item.

Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will process your refund:

• Refunds are issued to the original payment method
• Processing typically takes 5-7 business days after receipt
• You will receive an email confirmation when the refund is processed
• It may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution

If you paid with a gift card, the refund will be issued as store credit.

Refund Amounts

Your refund will include:

• Full purchase price of returned items
• Applicable taxes

Your refund will NOT include:

• Original shipping charges (unless return is due to our error)
• Return shipping costs
• Gift wrapping or special service fees

Exchanges

We're happy to exchange items for a different size, color, or product. To request an exchange:

1. Contact us to initiate the exchange process
2. Return the original item following the standard return procedure
3. Once we receive and inspect the returned item, we'll ship the replacement

If there is a price difference, we will either charge or refund the difference. Exchanges are subject to product availability.

Quick Exchange Option

Need your replacement item quickly? We offer an advanced exchange option:

• We ship the replacement item immediately
• You return the original item within 14 days
• If we don't receive the original item, you will be charged for both items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery:

• Provide photos of the damage or defect
• Include your order number
• Describe the issue in detail

We will offer one of the following solutions:

• Full refund including shipping costs
• Free replacement item with prepaid return label
• Partial refund if you choose to keep the item

Wrong Item Received

If you receive the wrong item, please contact us immediately. We will:

• Provide a prepaid return label
• Ship the correct item at no additional cost
• Expedite shipping if the error caused a delay

We apologize for any inconvenience and will do everything possible to resolve the situation quickly.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check your bank account or credit card statement
2. Contact your financial institution—processing delays can occur
3. Check with your credit card company—posting can take time
4. If you've done all of this and still haven't received your refund, contact us at travelorga@candleatelierol.world

International Returns

For international orders, additional considerations apply:

• Customers are responsible for return shipping costs and any customs fees
• We recommend using a trackable international shipping service
• Refunds do not include original international shipping charges
• Processing may take additional time due to customs clearance

Please contact us before returning an international order to receive specific instructions.

Warranty Claims

Our products are covered by our quality promise. If a manufacturing defect occurs within the warranty period:

• Contact us with photos of the defect
• Provide information about how long you've owned the item
• Describe how the item was used

We will evaluate the claim and offer repair, replacement, or refund as appropriate. Normal wear and tear, misuse, or damage from accidents are not covered. Contact us for specific warranty terms and duration for each product.

Partial Returns

If you purchased a set or bundle and want to return only some items:

• The discounted bundle price will be recalculated
• You'll be refunded based on the standard individual item prices
• The bundle discount will no longer apply

Contact us to discuss partial returns before shipping.

Tips for Successful Returns

To ensure smooth processing of your return:

• Always obtain a Return Authorization Number before shipping
• Use sturdy packaging to prevent damage during transit
• Include your order number inside the package
• Keep your tracking number and proof of postage
• Allow sufficient time for transit and processing
• Do not write on or tape directly to original product packaging

Order Cancellation Policy

You may cancel your order before it ships:

• Before Shipping: Orders can be cancelled free of charge by contacting us within 24 hours of placing the order
• After Shipping: Once your order has shipped, you cannot cancel it. You must wait for delivery and then initiate a return
• Processing Time: Cancellation requests are processed within 1-2 business days
• Refund: Cancelled orders are refunded to the original payment method within 5-7 business days

To cancel an order, contact us immediately at travelorga@candleatelierol.world or call +1 281 304 5820 with your order number.

Refund Processing

Our refund procedure follows these steps:

1. Inspection: Upon receiving your return, we inspect the item(s) to ensure they meet return conditions
2. Approval: If approved, we process the refund within 2-3 business days
3. Processing: Refunds are issued to the original payment method
4. Notification: You receive an email confirmation when the refund is processed
5. Posting: Refunds appear in your account within 5-10 business days, depending on your financial institution

If your return is not approved, we will contact you to explain the reason and discuss options.

Legal Requirements

This return policy complies with applicable consumer protection laws:

• We honor all statutory return rights in your jurisdiction
• For EU customers, you have a 14-day right of withdrawal under EU consumer law
• For US customers, this policy exceeds minimum legal requirements
• Defective products are covered under warranty regardless of return window
• All returns are processed in accordance with local consumer protection regulations

If you believe your statutory rights have not been respected, please contact us immediately.

Contact Us

If you have questions about our return policy or need assistance with a return, our customer service team is here to help: